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UnitedHealthcare 


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Enrollment and Eligibility
1.  Who is eligible for the Community College Student Health?

All registered community college students taking 3 or more credit hours are eligible on a voluntary basis. Eligible Dependents of those enrolled in the plan may participate in the plan on a voluntary basis.

Eligible dependents included spouse and unmarried children under 26 years of age who are not self-supporting.  

2.  Who is eligible for the Community College Student Dental & Vision Plan (Humana Dental Preventive Plus  & Vision Care Plan)?

Dental and/or Vision insurance program is directly managed by HumanaOne, which open for all community college students, employees and their family members. There is no credit hour requirement.

3. Am I eligible for coverage if I am enrolled in summer school?

Medial/Vision insurance program is designed as annual plan with an installed payment option. Once you have enrolled in the annual plan, your coverage will extend to entire school year, i.e. 8/16/2012 – 8/15/2013. You must actively attend class.

4. Can I enroll for only one semester of coverage?

Yes. The Medical insurance program is a annual program. You may enroll in semester coverage, i.e. 8/16/2012 – 12/31/2011.

Vision insurance is annual/semi-annual program; you must enroll in the entire 12 month or 6 month coverage  without any exceptions.  

5. How do I sign up for UnitedHealthcare Health  program?

You can enroll online from here. If enrolling online is not an option for you, you may download and print a paper application here . Fill out all requested information and mail the completed application to us along with full payment.

I have a computer at home, but no printer. How can I complete the application?
Please send email to admin@studentccsi.com or call 800-509-6988 to request a paper application, which we can send to you.

6. How do I sign up for HumanaOne Dental or Vision program?

Carefully read the HumanaOne Dental Preventive Plus Benefits & Visioncare Plan Schedule.  Complete the HumanaOne North Carolina Dental & Vision Enrollment Form mail back to P.O. Box 1388, Cary, NC 27512 or fax 919-469-0303. .

7. Can my same-sex partner enroll in the program?

Yes. The Community College Student Health Plan provides coverage for eligible same-sex domestic partners.

8. My spouse has just lost his/her job. Can I add him/her to the program after enrollment period?

Yes. Please contact us by send email to admin@studentccsi.com or call 800-509-6988.

9. Can I add my newborn child or an new adopted child to the program after enrollment period?

Yes. Please contact us by send email to admin@studentccsi.com or call 800-509-6988

Renewals and Cancellations
1. How do I check my renewal date?

Log in to your account. Click on view order menu and you will find your insurance end date, you renew date will be before your end date.

Insurance

Effective Date

End Date

Participate

Premium($)

Health Annual 2011 for Student

8/16/2012

8/15/2013

Joe

$1,560.00

 

 

 

Total

$1,560.00

“End Date” is the date and time that your coverage ends. We suggest that you respond to our renewal notification 3 days before that date to avoid interruption of coverage.

2. Why didn’t I receive an email notification after signing up?

We send an email confirmation immediately after processing your premium payment. This email is sent to the email address you provided to us at the time you signed up for the program.

If you are using your personal email address: Please check the Junk Email folder. Some programs or websites may not recognize us and accidentally mark us as Junk. If our notification is in the Junk Email folder, please add us to your Safe Sender List to prevent future miscommunication.

If you are using your college email address: Your school may accidentally mark our email as Junk. Please contact us via telephone, so that we may contact the proper authority at your college to correct the situation.

Earthlink Email User : We do not participate with EarthLink email services; have no way to send you any communication via EarthLink. It is your responsibility to find an alternative email provider; otherwise, you must notify us in writing for an alternative communication method.

3. Can I cancel my coverage with UnitedHealthcare?

Yes. UHCSR does not accept cancellation by phone. You must submit your cancellation in writing via email or mail, and provide them with your full name, your birthday, and the last four digits of your Social Security Number or Tax Identification Number to CCSI. Email admin@studentccsi.com or Fax 919-469-0303.

4. If I cancel my policy, can I get a refund?

No premium refunds will be made for any reason, except for documented entry into the United States Military. For further assistance, please contact UnitedHealthcare StudentResources, 805 Executive Center Drive West, Suite 220, St. Petersburg, FL 33702

5. Can I cancel my dental or Vsion insurance coverage with HumanaOne?

HuamanaOne Dental Plan is annual Plan with a minimum 1-year contract. You can cancel coverage, but still obligated for remain premium payment.

6. Can I cancel my child’s coverage for them?

If your child is over 18-year of age, the federal government HIPAA regulation prevents us from discussing any health related matter with a third party without the consent of the insured person. You must have your child contact the Administrator at CCSI in writing via email or mail, providing their full name, their birthday, and the last four digits of their Social Security Number or Tax Identification Number. Once their policy is cancelled, your child will receive a Continue Coverage Certificate from UnitedHealthcare StudentResources.

Premium Payment
1. How do I pay my premium?

You can pay by credit card or personal check for UnitedHealthcare Health and Dental plan; CCSI accepts all major credit cards. There will be a $9.00 bank services fee charge on all payment transaction.

You can pay by credit card or e-check for Humana Dental Preventive Plus plan.

2. Can I use my Health Savings Account for the premium payment?

We are not able to accept payment directly from the Health Savings Account. However, you may present a payment statement for reimbursement from your Health Savings Account administrator.

3. Can my health insurance premium be deducted from my financial aid?

No. We do not have the structures in place to allow students to directly deduct their health insurance premiums from their college financial aid funds. It is your responsibility to make your premium payments.

4. Can I pay the premium for another person?

Yes. CCSI accepts payment for students from a third party. However, all notifications will be sent to the insured student and email address on file, unless the insured student consents to otherwise.

5. Can my parents pay the premium payment?

Yes. CCSI accepts payment for students from a third party. However, all notifications will be sent to the insured student and email address on file, unless the insured student consents to otherwise.

6. I am a 40-year-old male with serious health conditions. Do I have to pay a higher premium?

No. All CCSI programs are group plans. All members pay the same premium, regardless of their health conditions, where they live, or where they attend college.

However, UnitedHealthcare StudentResouces Medial Plan is a limited medical plan, with an annual cap on all categories. If you have serious health problems, you may need to consult CCSI agents prior to signing up for the program admin@studentccsi.com or call us at 800-509-6988.

7. Non-Sufficient Funds (NSF)

The insured student is responsible for the full semester’s payment. If the payment is rejected by the bank due to Non-Sufficient Funds (NSF), in the future the student will be allowed to pay only by cashier’s check or money order.

Benefits and Coverage
1. What will happen if my annual benefits are exhausted?

UnitedHealthcare StudentResouces Medial Plan is a major medical plan, with an annual benefits $100,000 per member. However, there is a cap on all categories. Please read the benefits schedule carefully before your enrollment. Once your benefits are exhausted, you must pay 100% of the treatment cost, based on UnitedHealthcare discount schedule. Please contact UnitedHealthcare StudentResources At 800-237-0903 or write to them UHCSR, 805 Executive Center Drive West, Suite 220, St. Petersburg, FL 33702 for your specific question CCSI represents several major national health insurance carriers. We may be able to assist you in seeking coverage through an individual carrier. Please contact us at admin@studentccsi.com.

2. Is my benefits coverage limited to North Carolina only?

No. UnitedHealthcare is one of the largest health insurance providers in the nation. You can benefit from their nation-wide network and discount arrangement throughout the United States.

3. Can you refer me to North Carolina Inclusive Healthcare?

Yes. Please contact us at admin@studentccsi.com or call us at 800-509-6988.

Consumer Protection
1. Who should I contact if I’m not happy about the services I’ve received?

We always want to hear from our customers about how to improve our services. Please write to us at the following address: Manager, CCSI, P.O. Box 1388, Cary, NC 27512. Please give us two weeks to respond to your inquiry.

2. How do I contact UnitedHealthcare StudentResouces?

If you have a question about your student health insurance program or your denied coverage, please write to: UnitedHealthcare StudentResources, 805 Executive Center Drive West, Suite 220, St. Petersburg, FL 33702

3. How do I contact with HumanaOne?

If you have a question about dental insurrance program or your denied coverage, please write to HumanaOne, 101 Mansell Court East STE 400 Roswell, GA 30076 or call them at 1-866-537-0232 (Monday- Friday 7 AM-4 PM Central)

4. How do I contact Consumer Protection at the Department of Insurance?

You can call Consumer Protection at the North Carolina Department of Insurance at either 1-800-546-5664 (In-State Only) or at 919-807-6750.

 
   
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